Fault Diagnostics and Consultation

Fault Diagnostics and Consultation

Computer diagnostics is the primary step to quickly and accurately identify the cause of the problem and ensure an efficient repair.

Detailed Computer Condition Analysis

• Hardware check: measuring CPU and GPU temperatures, analyzing SMART indicators of RAM and hard drive (HDD/SSD), power supply inspection.

• Software check: verifying the stability of the operating system (Windows, macOS, Linux) and registry errors, performing a full antivirus scan, updating drivers.

Determining the Cause of the Fault

• Technical faults: we identify broken components (stuck fans, a faulty motherboard, or a damaged SSD/HDD).

• Software errors: we detect issues caused by OS conflicts, driver problems, or viruses, as well as boot errors (BSOD, incorrect BIOS/UEFI settings).

• User errors: we assess whether slow performance is due to overloaded memory, outdated software, or improper system maintenance.

Initial Consultation and Preliminary Estimate

• Consultation: a brief conversation by phone or at our service center to discuss symptoms and the computer model.

• Diagnostic fee – €10: we perform both hardware and software checks to determine the root cause of the issue.

• Preliminary estimate: we list the required parts (e.g., SSD, RAM) and estimate working time (OS reinstallation – ~1–2 hours; hardware replacements – ~2–4 hours). You receive a clear repair cost before any work begins.

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Thank you! If you have any questions, please contact us.